I just shipped a package with the few things my parents forgot to pack at the end of their recent visit. The US Postal Service offers a service where you can send Priority Mail (or higher service) using their Click-N-Ship interface. It’s pretty convenient, and I’ve used it a lot when I don’t want to spend 20 minutes to go to a post office with something bigger than a letter, or if I want limited traceability and proof of delivery.
The only problem was that it had been over a year since my last shipment. Lo and behold, the site closed my account without notice and according to their online chat technical support, could not recover it. So all of the addresses I had previously entered are lost, which definitely cuts into the time savings from buying postage online and printing a label. This contrasts with what I’ve experienced with most vendors I’ve used where they keep accounts and information for much longer.
No anomaly here. The USPS is just another government-run-enterprise where there is no strong (profit) motivation to provide excellent customer service.